Junior Application Support Analyst

Junior Application Support Analyst

Based in Watford

Salary: £30,609 - £32,200

Flexibility in when hours are worked

Job Description Summary:

This is to provide IT support for Drivers and Tusker Users on Back Office, Fleetdesk and Driver Portal by application support desk managing day-to-day issues, incidents and small enhancements with any of our applications.

About this Opportunity:

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organizations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information.

What you'll need:

• An understanding of basic IT fundamentals and proficient user of MS-Office applications, especially Excel
• Knowledge of issue tracking and reporting tools, Atlassian Jira Service Management and Jira.
• Must have excellent written and verbal communication and interpersonal skills, with an ability to communicate effectively and professionally in both technical and non-technical language.
• Customer focused, and goal orientated with keen attention to detail.
• Knowledge of incident, problem and change management with ability to diagnose and apply a problem solving/analytical approach and confident using Driver Portal, Fleetdesk and/or Back office systems
• Adept at working with challenging users in a fast-paced environment.
• Self-starter, with willingness to learn and understand the business context of the systems in use.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands with ability to prioritize effectively and multi-task.
• Ability to self-motivate, self-manage and work both autonomously and as part of a team.

And any experience of these would be really useful:

• Diagnose and resolve day-to-day live system incidents across a range of bespoke systems.
• Manage workflow of bugs and small enhancements through development to resolution.
• Documenting system processes and providing training to end users.
• Share knowledge and expertise with others, supporting business users as required.
• Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required.
• Liaise with other support/development teams to resolve cross-system issues and work with commercial team to manage new SSO's, moves, merges and driver issues.
• Report on progress of prioritised work and any changes to it.
• Providing 2nd line App Support to the desktop team and end users, troubleshooting issues across all our platforms.

About working for us:

Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.