Director Of Markets Operations

Director of Markets Operations

This role demands strategic leadership, with the ability to lead and inspire teams in the UK and Offshore. The Market Operations Director provides leadership and strategic direction for Technical Specialist Middle Office support to the markets business, as well as complex Middle and Back Office Operations supporting markets businesses across Business and Commercial Banking, Corporate and Institutional Banking, Lloyds Bank Corporate Markets, and Group Corporate Treasury in the UK, Europe, and New York.

Leads specialist technical middle office functions and collaborates with Chief Controls Office for surveillance so that market abuse and conduct are considered across the relevant teams. Needs to manage colleagues across multiple locations teams to ensure a one team collaborative approach is adopted. Expertly manages business efficiency and costs, to focus on a holistic technology-enabled digitisation, automation, and offshoring roadmap to 'Zero Ops' to deliver value to our customers.

Accountable for the settlement's infrastructure supporting the markets business, managing daily cash and bond settlements averaging £400-450bn across 47 currencies.

Highly regulated role and will be accountable for maintaining post-trade regulatory compliance with global regulations including MiFID, Dodd-Frank, EMIR, and SFTR; Own and manage LBG's Financial Market Infrastructure (FMIs) and ensure accountability for FMIs under the Bank of England Funding in Resolution directive.

Embraces future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence.

Key Responsibilities:

• Process – Responsible for crafting and maintaining a robust operating and control framework to ensure service excellence, including accountability for two Important Business Processes (IBPs).
• Regulatory - A highly regulated environment. Responsible for global compliance and post trade reporting to relevant regulatory bodies across nine impacting regulations.
• Data Ownership – Data owner for over 100 relevant systems ensuring Data Integrity and associated User Access Management for their areas.
• Manage & Mitigate Operational Risks – Responsible for proactively identify and assess indicators of market Operational risk, ensuring appropriate controls are in place to uphold regulatory standards and protect the integrity of trading activities. Collaborate across teams to strengthen governance frameworks and embed a culture of ethical behaviour and compliance.
• Client Experience – Responsible for maintaining operational service levels to delight customers and colleagues.
• Transformation – Accountable for enduring change programmes and responsible for influencing and supporting the investment programme and Platform change to ensure change investment delivers strategic outcomes and maximises benefits realisation.
• Cash Management and Financial Control – Ownership of the markets Financial Markets Infrastructure ("FMIs") under the Bank of England Recovery & Resolution plans. Responsible for cash management of all LBG Group external accounts, including UK and EU RTGS systems under GCT governance. Network Management responsibility for LBG's wholesale clearing memberships including CLS, Crest, LCH, ICE and Euroclear as well as LBCM and RFB markets Nostro, and Custody accounts and Group representation at relevant Financial Markets and Securities Operations industry working groups including SWIFT, ISDA, & ICMA.
• People Leadership – Act as a Group Role Model demonstrating the Group values and behaviours in day-to-day interactions. Ensures the delegation of authorities are formalised and that appropriate training, external accreditation, and performance-appraisal systems are in place to ensure colleague competency, and that the performance of individuals is managed effectively. Managing teams across a diverse set of locations including partners in India.

Key capabilities, knowledge, skills, and experience:

• Markets & Treasury Knowledge
• Risk Management, Governance & Supplier Oversight
• Business Strategy and Model
• Financial Analysis and Control
• Leadership and Change

About Working for us:

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• If you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.