Service Development Specialist
BDR Thermea Group
Service Development Specialist
With over 50 years of experience in the HVAC industry, Baymak operates with two production facilities on a 60,000 m² site in Istanbul. As one of Turkey's leading manufacturers, Baymak has a strong nationwide presence with nearly 500 dealers and over 2,100 sales points. Since 2013, Baymak has been a wholly owned subsidiary of BDR Thermea Group, a Netherlands-based global leader and one of Europe's top three HVAC companies. Together with BDR Thermea, we combine global expertise with local strength — all guided by the Group's core values: One Team | Customer Focus | Sustainable Future.
We are looking for a Service Development Specialist to join our growing team—someone with strong communication skills, a strategic mindset, and creative ideas that make a difference.
Key Responsibilities
Conducting quality inspections, scoring, and reporting of our authorized service centers across Türkiye within the framework of established criteria,
Monitoring the performance of authorized services and planning audits accordingly,
Following up on actions identified as a result of audits and planning re-audits,
Regularly informing and supporting the development of authorized service centers based on performance monitoring,
Supporting service development by working in coordination with the After-Sales Services Department,
Identifying and reporting on-site issues encountered in the field.
Qualifications
Bachelor's degree from relevant university department
Minimum 2 years of experience in authorized service auditing
At least 2 years of experience in heating and/or cooling systems
Technical knowledge of heating and/or cooling system installations
Proficient in MS Office programs
Capable of preparing and interpreting reports
Experienced in root cause analysis of problems
Strong communication skills and a team-oriented mindset
No travel restrictions
Residing in or willing to relocate to Istanbul Anatolian side or Gebze area
Benefits
At Baymak, we believe that work should enrich your life—not just your calendar. Here's how we support your well-being and motivation:
Annual shopping vouchers and monthly snack & beverage allowances
An extra day off on your birthday—because your special day matters
Comprehensive hybrid health insurance for you and your loved ones
Support packages for children, education, birth, marriage, and bereavement
What's Life Like at Baymak?
A supportive work environment where you're free to share your ideas
A company culture that values unity and collaboration with our #OneTeam mindset
A sustainable workplace that invests in your personal and professional growth