Technical Sales Support Engineer

Technical Sales Support Engineer

KSB is a leading supplier of pumps, valves, and related services. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry, and water transport to waste water treatment, power plant processes, and mining. Founded in 1871 in Frankenthal, Germany, around the globe, more than 190 service centers and around 3,500 service specialists are on hand to provide local inspection, service, maintenance, and repair services under the KSB SupremeServ brand. At KSB, we recognize that it is people who make the difference – the people we employ and the people we serve.

Position: Technical Sales Support Engineer

Department: SupremeServ Location: Head-Office -KSB Pakistan Shift: Day

Purpose of the Position:

We are looking for a talented professional to join our team as a Technical Sales Support Engineer. This role plays a key part in ensuring customer satisfaction and business growth through accurate quotations, effective sales support, and strong cross-functional coordination.

Key Responsibilities:

Quotation Management:

• Prepare and submit accurate technical and commercial quotations for centrifugal pumps, spares, and services, ensuring compliance with customer requirements and company standards.
• Address technical queries promptly and liaise with Front End sales colleagues to clarify RFQs and documentation.

Sales & Order Support:

• Collaborate with sales teams to achieve order intake and billing KPIs, supporting the complete order lifecycle from processing to fulfillment, including export orders.
• Assist with business approvals (e.g., discounts) to secure deals while preserving contribution margins (CM%).

Spare Parts & Service Oversight:

• Manage local/imported spare parts business and repair work in alignment with team objectives.
• Provide technical clarifications, pump parts selection support, and after-sales assistance when required.

Cross-Functional Coordination:

• Work closely with Engineering, Production, Supply Chain, and Quality teams to obtain pricing, lead times, and feasibility.
• Coordinate with global group companies for imported products and spares.

Front-End Sales & Stakeholder Engagement:

• Facilitate effective internal and external communication, presentations, and technical discussions.
• Ensure timely updates to all stakeholders to maintain strong relationships and transparency.

Documentation & Record Management:

• Maintain structured records of RFQs, offers, and orders in line with SOPs for traceability.
• Archive all offers and related documents in shared folders and portals for easy retrieval.

Data Analysis & Reporting:

• Track open cases, monitor deadlines, and support management reporting.

Experience & Skill Requirements:

• Degree in Mechanical / Electrical / Mechatronics Engineering
• 3–5 years of relevant experience
• Strong communication, customer focus, teamwork, and flexibility
• Proficiency in Microsoft Office and SAP; knowledge of centrifugal pumps will be an added advantage.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

Why Join Us?

• If you are seeking a challenging opportunity to grow your career in a dynamic and supportive organization, we encourage you to apply and Transform Your Career with Us.

How to Apply:

• Interested candidates are encouraged to submit their CVs through our company portal by October 31, 2025.