Product Support Engineer

Product Support Engineer

Product Management serves as the link between customer and market needs and the development, production, and ongoing performance of GIW® Slurry Pumps. This team's mission is to:

• Capture and communicate the voice of the customer throughout the company
• Develop product roadmaps aligned with market demands and business objectives
• Continuously improve cross-functional processes to exceed customer expectations worldwide
• Support a culture of excellence and innovation across KSB Mining

The Product Support Engineer position focuses on:

• Developing, implementing, and managing tools for the global coordination of GIW® Slurry Pumps across four continents
• Maintaining product data for selection tools, configurators, sustainability assessments, and marketing
• Creating and refining business processes to support the introduction, sale, production, and service of new products

The ideal candidate:

• Brings strong analytical and interpersonal skills with an entrepreneurial outlook
• Frames problems effectively, presents new ideas clearly, and influences peers to achieve solutions within cross-functional teams
• Understands the importance of data and digitization in industrial processes and recognizes how these impact customer experience, product development, and business results
• Embraces continuous improvement and follows new ideas through from concept to implementation

Responsibilities include:

• Digital product integration
• Cross-functional support
• Process implementation, improvement, and management
• Product launch
• Collect market and voice of customer feedback

Qualifications:

• Education: Bachelor's degree in engineering or equivalent technical field preferred
• MBA or comparable graduate degree is a plus
• Experience: 0–5 years in an industrial product manufacturing environment preferred, but not required

Skills & Knowledge:

• Advanced proficiency with MS Office
• Proficient with SAP Cloud for Customer
• Familiar with industrial mining equipment
• Knowledge of Total Quality Management and competitive analysis
• Strong written and verbal communication skills
• Fluent in English; proficiency in additional languages is desirable
• Demonstrated peer leadership skills
• No direct management responsibilities
• Travel requirements: 5–10%

Physical requirements:

• Frequently: Sitting, computer work, phone and email communication
• Occasionally: Walking in plant or field settings, domestic and international travel

KSB GIW, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We value employees who take the initiative and are committed to our company; employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.