Tier 3 Tech Support Engineer,

Tier 3 Tech Support Engineer, Video Conferencing & Enterprise

Logitech is the sweet spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Hybrid role - based on site in Cork 3 days a week minimum

The Role:

The Tier 3 Tech Support Engineer, Video Conferencing & Enterprise is responsible for resolving high-complexity enterprise support issues and escalations--finding solutions to difficult technical problems. The role will focus mainly on Logitech's enterprise video conferencing and AV solutions, but may occasionally be asked to resolve issues with other enterprise hardware.

Your Contribution:

Be yourself. Be open. Stay hungry and humble. Collaborate. Challenge. Decide and just do. These are the behaviors you'll need for success at Logitech. In this role you will:

• Resolve technically-complex support issues as first point of contact, or after escalation from technical support team
• Resolve escalated VIP issues, both high-complexity problems and "white-glove" remote assistance with product setup and use
• Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting
• Provide ad hoc feedback about trends and new issues
• Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels are met
• Provide regular input to help create internal and external technical support content

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

Expert knowledge of video conferencing and AV products

Advanced knowledge of Microsoft Teams deployment and use

Advanced knowledge of video conferencing applications such as Zoom and Google Meets

Advanced knowledge of PC and/or other non-AV system troubleshooting

Advanced knowledge of computer networking and operating systems

Familiarity with Android-based device (beyond cellular phones)

Polished written and verbal communication skills

Demonstrated ability to quickly learn and troubleshoot new technologies

Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.