Director Service Line

Hospital For Special Surgery

How you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Full Time

Work Shift: Not specified

Compensation Range: The base pay scale for this position is $109,000.00 - $166,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Job Qualifications

Education – Required: Bachelors

Master's degree in public health, business administration, or related field preferred

Experience - Required: 2 - 4 years in Management Role

Skills – Required:

Proven experience supervising teams and managing performance

Demonstrated success in leading performance improvement initiatives within a hospital or clinical environment

Excellent verbal, written, and interpersonal communication skills

Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint, Project, Visio)

Ability to manage multiple priorities in a fast-paced, high-volume environment

Strong problem-solving, analytical, and organizational skills

Comfortable working independently while collaborating effectively with multidisciplinary teams

Adaptability to new software tools and hospital systems, including Epic

Physical Working Conditions

Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus

Environmental Working Conditions

Located in a comfortable indoor area

Hazards

OSHA Category 3

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment

Behavioral & Leadership Competencies

Performance Mindset: Demonstrates critical thinking, identifies and leads process improvement, and drives and influences results for their team. Is adaptable and flexible when facing challenges and opportunities. Engages in strategic thinking and a solutions-oriented mindset, and encourages the same from others. Proactively identifies and removes roadblocks. Sets clear expectations and holds team accountable. Doesn't avoid difficult conversations.

Communication: Effectively delivers messages verbally and in writing, within and across internal teams. Develops presentations that leverage data and technology to convey messaging. Listens actively and empathetically. Cascades information accurately and appropriately.

Collaboration: Builds trusted relationships with colleagues across the organization that enable desired work outcomes. Works collaboratively to resolve issues or conflicts and escalates when appropriate. Invites feedback and provides effective feedback to others. Is open to others' ideas and points of view.

Empowerment: Identifies opportunities and takes on new responsibilities. Speaks up and shares ideas, creating an environment that encourages the team to do the same. Delegates and provides opportunities for others to learn and grow without micromanaging.

Engagement: Cares about the mission of HSS. Leads meetings and interactions with colleagues and/or patients. Demonstrates excitement for the work. Seeks learning and growth opportunities for themselves and team members. Models leadership behaviors expected of team members. Has a good pulse on overall team engagement, escalating when needed.

Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)

Position Competencies

1. Strategic Leadership:

• Partner with Service Chiefs and Chief Administrator on strategic planning, business development, and performance metrics management/monitoring (i.e., NP visits, surgical cases, budget)
• Support physician recruitment, onboarding, and practice optimization while building trusting relationships with service members
• Takes a solution-driven approach: recognizing opportunities within the service and helps to design actionable solutions
• Actively contribute to enterprise initiatives as a service lines representative

2. Operational Oversight:

• Align operations with clinical, academic, and physician objectives
• Oversee private physician office operations, including supervising managers/floaters – managing any issues that may require escalation, coordination of trainings, office relocations, and ensuring compliance with policies and workflows
• Meet regularly with physicians to understand their practice and personal goals; identifying and resolving operational issues based on regular communication with MDs
• Monitor and improve key performance indicators (e.g., length of stay, copay collection, phone response times)
• Partner with OR leadership on efficiency, optimization, and cost reduction
• Lead space planning, renovations, and relocations with Facilities and Planning teams
• Maintain service patient education resources and ensure proper distribution

3. Administrative Management:

• Organize and lead business meetings; prepare materials, presentations, and reports
• Monitor operations for patient care quality and regulatory compliance
• Manage service communications, including annual reports and office evaluations

4. Marketing & Public Relations:

• Collaborate with Marketing on strategic communications, media, web content, and promotional materials

5. Education & Training:

• Support patient education program development and physician training initiatives
• Oversee creation and distribution of educational and internal communication materials

Non-Discrimination Policy: Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.