IT Support Associate - Classroom Technology - 1

Instructional Technology Specialist

The Department of Information Technology invites applications for a two-year, grant-funded, full-time, nonexempt, twelve-month position. Renewal of position is based on availability of funding. The position reports to the Assistant Director of Information Technology. This position supports the installation, maintenance, and operation of instructional and presentation technologies in classrooms, labs, and meeting spaces across the UMES campus. The position ensures that technology resources are reliable and effectively support the university's teaching, learning, and event needs. This role provides direct technical assistance to faculty, staff, and students, working collaboratively with the IT Support Services team to deliver a consistent and high-quality classroom technology experience. Benefits: UMES offers exciting opportunities for professional growth. Generous benefits include health benefits (medical, prescription, dental, flexible spending accounts), Retirement (State or Optional Retirement Plan with Fidelity or TIAA), Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance), Tuition Remission, Employee Assistance Program, paid holidays, paid leave (Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year). Overtime, shift-differential and on-call pay.

Essential Duties:

• Install, configure, and maintain classroom audiovisual (AV) and computer systems, including projectors, flat-panel displays, control systems, microphones, speakers, document cameras, and other instructional equipment.
• Assist faculty and staff with setup and operation of instructional technology and video conferencing tools (e.g., Zoom, Microsoft Teams).
• Perform routine maintenance and preventative inspections on classroom and lab equipment to ensure proper functionality.
• Document classroom configurations, maintenance schedules, and support requests using university ticketing systems. Maintain inventory of classroom technology equipment and parts.
• Assist with planning and implementation of classroom technology upgrades and new installations in collaboration with IT leadership and external vendors.
• Provide basic training and demonstrations for faculty and staff on the use of classroom and instructional technologies.
• Performs other related duties as assigned.

Physical Demands:

• May require extended periods of standing, bending, stooping, sitting at desk.
• May require lifting.
• Requires communication with a variety of constituents externally and internally.
• Requires operation of a variety of office equipment.

Knowledge/Skills/Abilities:

• Working knowledge of AV systems and components including projectors, displays, microphones, speakers, and control systems (e.g., Crestron, Extron).
• Familiarity with Windows and macOS platforms.
• Strong troubleshooting and diagnostic skills for both hardware and software issues.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks, prioritize effectively, and respond quickly to classroom support requests.
• Ability to work independently and as part of a collaborative team.

Minimum Qualifications:

• EDUCATION: High School Diploma or GED.
• EXPERIENCE: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
• OTHER: General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Salary Range: $50,000 - $65,000

EEO Statement: UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Diversity Statement: The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

Title IX Statement: It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.