Operations Coordinator

Operations Coordinator

Join a fast-paced team where operational excellence meets outstanding customer service!

Are you passionate about delivering top-tier service and driving operational success?

As the Operations Coordinator for our Bulk Liquids, Food & Beverage Solutions business unit, you'll be instrumental in delivering seamless, high-quality service to both internal and external stakeholders. Drawing on your comprehensive understanding of our company, industry, products, and services, you'll serve as the operational backbone—managing shipments end-to-end while consistently meeting key performance indicators and service level agreements. Client satisfaction will remain at the heart of everything you do.

As an Operations Coordinator, you will have:

• Customer Service & Communication - Respond promptly to customer enquiries, provide proactive updates, and ensure clients are correctly informed with shipping and delivery details.
• Issue Resolution & Collaboration - Resolve customer matters, escalate issues to the Senior Operations Coordinator, and collaborate across departments to identify shipment-related opportunities or problems.
• Operational & Sales Integration - Act as a key contributor to both operational and sales teams, supporting initiatives to enhance customer experience, products, and services.
• Shipment Monitoring & Quality Assurance - Oversee client shipments from order placement, ensuring no delays, and maintain quality standards throughout shipment processes.
• Documentation & Reporting - Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using CargoWise.
• Compliance & SOP Implementation - Follow company policies, support SOP development, maintain accurate client data, and meet operational KPIs.

To be successful in this role, you will need:

Skills

• Excellent computer skills (Microsoft Outlook, Excel and Word)
• Experience with CargoWise
• Experience with Flexitanks and ISOtanks
• Experience with Dangerous Goods handling

Experience

• Industry Experience - Over 5 years in Operations and Customer Service within Freight Forwarding.
• Customer Focused - Strong communication skills, proactive attitude, and attention to detail.
• Adaptable & Eager to Learn - Open to new challenges and flexible in daily responsibilities.
• Organized & Efficient - Skilled in time management and prioritization.
• Solution-Oriented - Effective problem solver across diverse situations.
• Collaborative & Motivated - Reliable team player with a driven and confident mindset.

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.