HR Services Officer

HR Services Officer – Sydney Olympic Park

Are you passionate about delivering exceptional HR support and making a real impact across a dynamic organization? Join our HR Operations team at Toll Group, where we're focused on streamlining and enhancing HR services to empower our people and leaders.

The intent of the HR Operations team is to optimize the HR offerings throughout the employee lifecycle by providing consistent and effective service to enable our Managers and Human Resources to succeed.

Working within the HR Operations team you will be the first point of contact for HR-related queries and will be responsible for providing quality customer focused services to internal and external customers. This position uses IT system tools to record, track and manage HR support relating to the day to day operation of the HR Operations and has a solid focus on advocating and enforcing compliance of the Human Resources Information System, Workday.

As a HR Operations team member, you will develop strong relationships with multiple functions across Toll including the Global HR Operations team, Workday Administration, Payroll, IT, Managers and Employees to ensure the professional and efficient operation of the overall HR function.

As the HR Services Officer, you will:

• Apply HR knowledge and skills to resolve customer queries in a prompt, professional manner.
• Escalate queries where appropriate to Workday Specialists, Regional HR Operations teams, Centres of Expertise or Strategic HR Business Partners.
• Actively support and execute compliance in the HRIS i.e On-board new employees, process change management, assist with troubleshoot errors and navigation & coach managers and HR in HRIS use.
• Maintain knowledge of HR policies and procedures.
• Collaborate with the broader HR Operations teams (Global HR Operations Team, HRIS Workday Administration and Payroll).
• Ensure the day to day activities are provided in accordance with HRs KPI's and SLA's and provide feedback to improve function.

To be successful in this role, you will have:

• 2+ years' provided HR Operations / Shared Services support to employees.
• Knowledge of Fair Work and the National Employee Standards.
• HRIS experience advantageous.
• Proficient in Microsoft Office applications – Word, Excel, PowerPoint.
• Good at diagnosing clients' needs and finding a way to solve them.
• Efficient in the implementation of administrative duties.

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.