Customer Service Officer, Airfreight

Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

Assist Project Implementation / New Account On-Boarding

Perform Daily Operation With All The Stakeholders

Execute Shipment Operation In An Effective Way With Sop / Instructions From Business Partners / Account Owners

Shipment Data Input In System In Timely And Accurate Manner

Preview And Verify Export Documents Provided By Local Shipper

Manage And Monitor Shipment Live Cycle As Per Instructed

Work Closely With Operations, Key Accounts, Procurement To Ensure Deliverables Met With Customer's Expectations

Execute Billing Tasks In A Timely And Accurate Way And Coordinate With Stakeholders For Disputes To Ensure Ar Timeliness

Execute Data Maintenance In Customer's System For Specific Client

Track And Trace Of Shipment Transit Performance And Keep All The Stakeholders Informed

Handle / Assist Claims Raised By Customer And Coordinate Exceptional Cases

Cross Check And Verify The Costs From Subcontractors

Compile Shipment Daily Report For Performance Review

Monitor Job Performance To Ensure Job Quality And Reflect Irregularity If Any

What Moves You?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.