Customer Service Manager Nsw/act

Customer Service Manager Nsw/Act

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.

We are seeking dynamic, visionary professionals to join our team as we expand our Government and Defence portfolio across multiple key projects. This is your chance to be part of an organization that is shaping the future of supply chain solutions directly supporting Defence and Federal Government agencies.

About the Role:

The Customer Service Manager NSW/ACT oversees all customer service and support services in the region. This role involves acting as the main contact for customers and regional management, ensuring that Toll meets its contractual obligations, operational expectations, performance measures, and financial management.

Primary Responsibilities:

• Managing all Customer Service operational needs and tasks across all the NSW/ACT sites
• Conduct all applicable storage services including inventory control, accuracy and maintenance, and manage the distribution of all stock items locally as required
• Deliver support, including labor assistance, to Customers undertaking activities in the field, including managing or operating a field storage area
• Support and deliver services beyond the service counter or storage facility including managing and operating field storage areas
• Maintain engagement through the nominated Service Counters
• Management of Security Protected Assets

To Succeed in This Role, You Will Need:

• Proven experience in managing operations and Warehouse Management Systems
• Must be an Australian Citizen and eligible for (and maintain) an Australian AGSVA Security Clearance
• Demonstrated ability to lead teams across a variety of warehouse operations and geographical locations, ensuring priority is given to safe work procedures and encouraging attention to detail
• Thorough understanding of warehousing and management systems, with previous Defence warehousing and logistics experience (highly desirable)
• Experience delivering exceptional customer service and working with a team in quickly resolve issues
• Tertiary qualifications in Logistics, Supply Chain Management, Operations Management, or related field
• Experience in process optimization, continuous improvement, and applying methodologies like Lean or Six Sigma

What Moves You?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.