AVP, Claims Account Manager

AVP, Claims Account Manager

Sompo has a unique opportunity for an AVP, Claims Account Manager in our North America Claims Account Management team.

This position will be responsible for handling Western region claim accounts. They will participate in or directly manage the acquisition, maintenance and renewal of accounts. They will determine, develop and deliver agreed upon claim service to clients and brokers in a timely and professional manner.

Location: This position may be based out of our Los Angeles, CA, San Francisco, CA, Irvine, CA, Denver, CO or Seattle, WA office locations. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you'll be doing:

• Foster and manage relationships between claim operation and clients, brokers and partners
• Develops sales proposals that present competitive advantage and participate in sales presentations to potential clients
• Timely execution of client service contracts and resolution of contract, billing and funding related issues
• Manages all aspects of client claim file review meetings
• Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service
• Establish, monitor and maintain data integrity, especially with claims coding
• Determine, establish and maintain electronic Claim Handling Instructions
• Monitor claim activity for existing clients for adherence to established protocols
• Work closely with management on the delivery of claim service to meet client expectations
• Effectively communicate with all internal/external customers.
• Analyze claims data and identify trends within a client's portfolio and collaborate with business partners on proactive solutions.
• Evaluate claims and provide settlement authority
• Some travel is required

What you'll bring:

• Minimum of 10 years insurance claims experience; Must have experience handling and managing claim service delivery to large national accounts and should be familiar with Alternative Risk Transfer mechanisms and unbundled claim programs
• Knowledge or proficiency in all technical and service areas of Property, Casualty and, Workers' Compensation claims
• Demonstrated knowledge and skill in leadership, teamwork, collaboration, problem solving and communication
• Strong negotiation and presentation skills along with excellent written and verbal communication skills are required.
• Strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results
• Advanced relationship management skills with internal staff and external partners are required demonstrated ability to develop and deliver financial and statistical analysis to clients
• Effective communication with a wide spectrum of people both internally and externally
• Demonstrated competency in Microsoft Suite including; Excel, PowerPoint and Word

Salary Range: $130,000 – $190,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

In today's world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.