Agency Services Analyst

Agency Services Analyst

AgriSompo North America is a part of AgriSompo, Sompo International's global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovative insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo's parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.

As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

Position Summary

AgriSompo provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo is positioned to make a long-lasting impact on this nation's farmers and ranchers for generations to come.

As our Agency Services Analyst you will act as the main point of contact for our new agencies and agents as we onboard them into our business. Using your exceptional customer service skills, you will assist with onboarding new agencies and agents into our systems, provide ongoing guidance for licensing requirements and continuing education hours and field questions from existing AgriSompo employees. Our Agency and Adjuster Services Analyst is responsible, highly organized, and focused with a positive attitude and excellent communication skills. In addition to being resourceful and independent, the individual should have a willingness to learn and take on additional responsibilities over time. They should possess the leadership skills and drive that are needed to meet deadlines, handle multiple priorities and build trust and credibility with the team.

Essential Duties & Responsibilities

• Collaborate with the applicable team members through the on-boarding and off-boarding process of the appropriate parties.
• Verify and process appointment and cancellation requests. Deliver appropriate notifications and reports.
• Maintain appointment records for AABIC and document storage.
• Record and reconcile fees for appointments.
• Perform various tasks relating to the agent, agency, and adjuster's licensure and appointing procedures.
• Perform various reporting responsibilities, as determined by the AVP Agency Services
• Monitors and tracks compliance requirements and error reports for agents, agency employees, and agencies.
• Document management in applicable systems and necessary portals for all users and agencies.
• Review and update licenses for agents and agencies.
• Facilitate CIA and AgWorks access for all applicable users and assist IT team with AgriNet Access.
• Maintain confidentiality regarding information received from managerial staff.
• Cross-train with other supporting departments to expand knowledge of insurance products offered by AgriSompo
• Perform other duties as directed.

Position Requirements

Education and Work Experience:

Required – High school diploma or equivalent or equivalent work experience.

Preferred - Previous experience in federal or state regulated programs and regulations.

Preferred - Previous experience in the management of licensure, specifically agent, agency, and/or adjuster licensing.

Preferred - Previous experience with the management of Fresh Service IT Service Desk tickets or a like system.

Knowledge, Skills and Abilities

• Polished professional with strong written and verbal communication skills
• Strong knowledge of general business and corporate cultures
• Advanced skills in Outlook and other MS Office programs (Excel, Word, OneNote)
• Advanced skills in DocuSign preferred
• Must be highly organized with strong attention to details.
• Excellent time management; able to effectively prioritize.
• Ability to work effectively under pressure, adapting to unexpected events, responding well to change.
• Proactive with ability to juggle multiple responsibilities and reprioritize tasks based on new information or shifting deadlines.
• Exemplary demonstrated work ethic and pro-active, 'can do' approach.
• Ability to learn quickly and take on new responsibilities.
• Must have excellent judgement, independent thinker and resourceful.
• Self-starter with excellent anticipation skills; problem solving; follow up.
• Ability to handle highly sensitive, confidential, and non-routine information.
• Must have strong interpersonal skills; comfortable working with people at all organizational levels and able to adapt to diverse perspectives and styles; contributes to a team environment.

Physical Requirements & Work Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Ability to stand or sit constantly.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

Travel, up to 5% to attend meetings and/or trainings.

Salary Range: $40,000 - 55,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits.

Sompo International is an equal-opportunity employer committed to a diverse workforce. M/F/D/V