Bilingual Customer Service Representative

Customer Service Representative

Do you love exceeding people's expectations?

Are you passionate about growing your career in the lending or automotive industry?

Are you a self-starter who can work independently?

Are you energetic and a great communicator?

Are you a people person and customer service focussed?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we'd love to meet you!

Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada ("Fairstone Bank"). Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages.

Be part of Canada's leading provider of responsible lending solutions to serve Canadians. At Fairstone we invest in our teams. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

A regular day for you will include:

• Providing exceptional and professional service on every interaction and building rapport with our customers
• Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
• Resolving problems by clarifying the customer's challenge and offering the best solution for EdenPark and our customers.
• Assisting customers in making changes to their payment arrangements, banking information and insurance records
• Friendly and helpful onboarding calls with new customers
• Responding to customer emails promptly in accordance with our core values

Must haves!

• You possess excellent verbal and written communication skills in English and French
• You thrive in a fast-paced, ever-changing environment.
• You have amazing conflict resolution skills and the ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook
• Clear criminal reference check

Extra- awesome to have:

• Previous experience in a call centre, automotive related business, or financial services organization
• Post-secondary education

Working conditions:

• Work from home or in-person option available
• You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

We are proud to be: Montreal's Top Employers 2022 by Canada's Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you!

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent