Solutions Engineer - Netflix Labs (L6)

Solutions Engineer - Netflix Labs (L6)

Los Gatos, California, United States of America

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix Labs is at the forefront of this mission, and we are seeking a talented and driven L6 Solutions Engineer to join our team. In this role, you will help elevate our internal development environments, ensuring our engineers have the tools and infrastructure they need to innovate and excel. You will be tasked with identifying and solving highly complex, open-ended, or ambiguous problems, leading to significant business or technical impact. We are looking for a problem solver and versatile professional who thrives on innovation and enjoys addressing complex and unique hardware and infrastructure challenges. Your tenacity drives you to seek out information proactively, and you are a self-starter who takes initiative. You are a senior technical leader responsible for architecting and delivering complex solutions, mentoring engineers, and driving strategic technical initiatives. You have deep technical expertise, strong leadership, and the ability to influence across the organization.

What You Will Do:

• Device Deployment & Support: Support device deployments at scale and provide both software and hardware support; occasionally including manual device recovery.
• Infrastructure Enhancement: Continuously improve our testing environments and infrastructure, focusing on scalability, reliability, and efficiency.
• Monitoring & Troubleshooting: Architect monitoring solutions and proactively respond to alerts for our labs. Troubleshoot issues involving networking throughput, power, firmware, and automation software.
• Automation Development: Enhance operational efficiency by developing integrated solutions to decrease the amount of manual effort of the lab.
• On-Call Rotation: Participate in a weekly on-call rotation to ensure the smooth operation of our device lab and provide exceptional support to our stakeholders.
• Prototyping Assistance: Assist in the design, assembly and support of prototype systems and projects within the Labs team.
• Ad-Hoc Support: Provide support for engineers on ad-hoc projects and debugging tasks.
• Traffic Shaping: Support the implementation, design, and improvements of Netflix's internal traffic shaping product.
• Remote Device Management: Support remote mobile device management enabling Netflix teams to access devices globally through a simple UI.
• Tool Creation: Lead cross-functional engineering projects focused on developing tools that enhance developer productivity.

What You Need To Have To Be Successful:

• Technical Proficiency: Hands-on experience managing and troubleshooting consumer electronic devices such as game consoles, set top boxes, mobile devices, and computers, as well as Linux servers, and network switches/routers.
• Tool Expertise: Proficiency with all major operating systems, including Android, iOS, Windows, Linux, and macOS, along with a proven ability to manage large fleets of these devices using tools like JAMF, Apple Configurator, and Ansible.
• Command Line Skills: 7+ years of experience with command line tools in Unix, Linux or network devices.
• Automation Skills: Experience automating tasks using shell scripts, Ansible, or Python; JS, and nodejs is a bonus.
• Networking Knowledge: Working knowledge of network protocols configuration, and troubleshooting; i.e. TCP/IP, subnets, DHCP, DNS, AWS VPC
• Troubleshooting Skills: Advanced skills in troubleshooting A/V Equipment, infrastructure hardware and software, and both on prem or cloud servers.
• Problem Solving: Strong critical thinking and problem-solving skills, with a focus on process improvement.
• Independence: Proven ability to work independently and manage multiple tasks.
• Customer Service: Experience working directly with internal and external customers.
• Reliability Mindset: Application performance monitoring, instrumentation and observability tools.

Bonus Qualifications:

• Data Center Experience: Experience working in data centers or high availability environments.
• Decision Making: Ability to work through ambiguity and make informed decisions with incomplete information.
• Maker Mindset: 3D CAD modeling experience, Low Voltage electronics design and troubleshooting, Embedded Iot applications, PCB design, Computer Vision (gstreamer, opencv).

Join us and be part of an innovative environment to continue delighting our next hundred million customers around the globe. Netflix offers a culture that values freedom and responsibility, enabling us to do our best work. And everyone here also strives hard to foster an inclusive team culture that enables team members of all backgrounds to thrive and succeed.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of Netflix is typically $230,000 - $960,000.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.