Program Manager - AV Engineering

Program Manager - AV Engineering

Los Angeles, California, United States of America • Los Gatos, California, United States of America

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About N-Tech AV Engineering

N-Tech AV Engineering powers the seamless, reliable, and innovative audiovisual experiences that enable Netflix teams to collaborate, create, and inspire—anywhere in the world. Our global team of engineers, architects, and technical producers deliver AV solutions for offices, studios, and creative spaces across UCAN, EMEA, APAC, and LATAM. We partner with every part of Netflix—from Enterprise Operations (Workplace) to Content, Live, and Gaming—to drive productivity, operational excellence, and programs that elevate the organization to the highest standards of user experience.

Role Overview

We are seeking a versatile, flexible, adaptive and proactive Program Manager to join the N-Tech AV Engineering leadership team. In this newly created role, you will help oversee the strategy, implementation, and maintenance of key initiatives within AV Engineering. You will be responsible for planning and designing programs, proactively monitoring progress, and coordinating activities to ensure our strategic objectives are realized. This role partners cross-functionally across the organization, interconnecting all internally driven and externally supported efforts. You will work closely with Product leadership, engineering managers, and engineers across all AV teams—streamlining execution, driving transparency, and ensuring delivery quality. Your work will directly enable our technical leaders to focus on high-impact engineering and innovation, while you orchestrate the alignment and delivery of our most critical programs.

Responsibilities

• Lead strategic planning and execution for a complex global AV engineering, operations, events, and experiential initiatives.
• Oversee and coordinate AV programs, ensuring alignment with business objectives and operational strategies.
• Communicate program status, progress, and performance to stakeholders and senior leadership, providing the transparency needed for informed decision-making.
• Directly manage multiple projects; develop and maintain effective project plans and timelines, and execute against them.
• Strategize, implement, and maintain program efforts that align with N-Tech AV priorities—enabling engineering leaders to focus on technical excellence.
• Foster strong relationships and influence stakeholders, Product leadership, and engineering management to adopt improved workflows, practices, and delivery frameworks.
• Orchestrate work across multiple cross-functional teams, creating a collaborative and transparent environment for all stakeholders.
• Identify and execute opportunities to create efficiencies, optimize workflows, and establish quality standards across AV Engineering.
• Analyze and quantify AV Engineering challenges, risks, and opportunities, developing initiatives to increase productivity and reduce friction for team leads.
• Establish a reliable and visible cadence for portfolio reviews, prioritization, and resource management, ensuring improvements are measurable and have high impact.
• Identify essential requirements, resourcing, and budget needs for cross-functional and internally driven projects.

We Value

• Strong problem-solving skills and the ability to make data-driven decisions.
• Ability to thrive in a dynamic environment where needs shift and priorities evolve.
• Sound judgment, taking a strategic approach to solving complex problems with a holistic view of business impact.
• Role modeling for inclusion—ensuring all voices are heard and facilitating the emergence of the best ideas. This includes all our regions, AV verticals, and ensures entire team perspectives.
• Ability to foster psychological safety and hold colleagues to the same standard.

Skills & Experience

• 7+ years of experience in project and program management; experience in both strongly preferred. Background in management consulting or an MBA is a plus.
• Knowledge and experience in the various AV Engineering processes (Live Events, shared spaces, conference room construction and design, Support and Operations, and Specialty space construction)
• Experience with techniques and tools that drive process efficiency and continuous improvement (e.g., Six Sigma, Lean thinking, Scrum).
• Exceptional communication and interpersonal skills, with proven ability to socialize, explain, and "sell" new and complex strategies, practices, and workflows.
• Ability to quickly grasp concepts related to innovative technology (e.g., Generative AI, automation, remote observability).
• Experience and ability to respectfully and confidently engage with executives and operational colleagues.
• Ability to manage and operate in ambiguous situations and think on your feet to solve challenges and problems.
• Knowledge of the product development workflow is strongly preferred (e.g., project management, user acceptance testing, functional documentation development).
• Knowledge and experience of the content creation process is a plus (e.g., on-set production, post-production services, associated workflows, and metadata).
• Experience owning program strategies with a focus on end-to-end delivery.
• Thrives in a fast-paced and demanding environment, possesses a high level of intellectual curiosity, and demonstrates strong judgment in the face of ambiguity.

Why You Will Succeed

You are energized by building clarity and alignment in complex, cross-functional environments. You excel at orchestrating execution, removing roadblocks, and enabling technical leaders to focus on what they do best. Your passion for operational excellence, transparency, and continuous improvement will be key to shaping the future of AV Engineering at Netflix—helping the team deliver innovative, stable, and high-impact solutions for every employee.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100K - $300K.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.