Partner Integration Manager - Media Operations

Partner Integration Manager - Media Operations

Amsterdam, Netherlands

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Team

Content Platform Operations & Publishing Partnerships manages a diverse external partner ecosystem consisting of media processing and post production facilities, creative agencies, and metadata/tagging specialists. Collectively, these vendors are responsible for delivering assets that enable the ideal member experience to discover, promote, and stream titles on service across our library of titles. The team's north star is the development of partnerships that are nimble, nuanced and set a new bar for the industry.

The Role

The Partner Integration Manager - Media Operations is a new role that sits at a crucial juncture between our highly valued Content Partners, our internal launch teams and our external Fulfilment Partners. You will be an initial touchpoint for our internal and external deal teams to understand the effort and expense required to launch new deals. Internally, you will work closely with members of our Content teams, Launch Operations, and Product Experience, Merchandising, and Engineering teams. You will execute reviews of content partner asset samples and continue on as a key support and touchpoint for Content Partners throughout deal discussions and delivery to Netflix. You will also be the day-2-day deal level connector to our fulfillment partners to ensure clear scope of services, delivery specifications, and adherence to defined quality standards, rates, and evolving KPIs. You will have a deep knowledge of media processing as well as Netflix specifications and technology to aid both content and vendor partners in delivery. You will have the additional opportunity to cross train across our extended partner ecosystem and their related expertise (Metadata, creative promotion, etc) to be an advocate vs. an expert. You will develop deep relationships with each of these teams in support of advancing the speed and quality of our licensed content delivery and ingestion systems.

Capabilities:

• You are empathetic to the people in the seats around you and can easily build bridges and trusted relationships.
• You are a problem solver. You can break down challenges into bite-sized solutions to ensure continued progress.
• You are a self-motivator. You proactively anticipate the needs of your stakeholders.
• You are data-driven and use signals to consistently improve.
• You thrive working autonomously in a fast-paced, ambiguous environment and adapt quickly.
• You are a meticulous and responsive cross-team communicator with a sense of urgency and power to influence.
• You are a strong team player with a passion for Netflix culture and values

Hard Skills:

• You have very strong media processing and localization understanding and hands on experience across multiple formats and specs.
• Deep understanding of broadcast and streaming technical specifications and technology, including post production, media processing, localization, QC. And some understanding of product deliverables such as artwork, synopsis, music cues, metadata, etc.
• You have client management experience in the media processing, post production and entertainment space.
• High global IQ and experience with global organization and teams.
• Excellent verbal and communication skills and strong ability to influence.
• A deep analytical, data-driven, and innovative mindset.
• Willingness for international travel.

Nice To Haves:

• You have experience with Direct Delivery and Direct Ingestion tools and systems.
• Knowledge of AI capabilities in the post production space.
• Airtable proficiency.

Responsibilities:

• Lead for Content Partner education on Netflix's Direct Delivery systems and specifications as well as our pre-assessment deliverables.
• Support for Local Leaders as they navigate local content partner relationships and conversations when direct delivery is involved.
• Lead pre-assessment execution inclusive of project management of all internal contributing teams.
• Be the main point of contact and client for media processing vendors (NPFP) working on assigned Content Partner deals.
• Represent Media Processing Vendors (NPFP) and Content Partner specific Media Processing needs in internal working groups for specific deals.
• Review of Error Code occurrences and Issue Discovery Data for new content types for proactive delivery pivots as needed.
• Partner with engineering and product teams for alignment on the latest technical delivery details, specifications, and expectations.
• Work with the Partnerships VIS team on development of KPIs specific to direct delivery and partner interventions to measure speed, effectiveness and quality.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.