Manager, Marketing Operations - Commercial Operations

Manager, Marketing Operations - Commercial Operations

Los Angeles, California, United States of America

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.

The Team

Commercial Operations empowers the Marketing Partnerships team to develop and execute programs with partners, brands, and advertisers, while maintaining operational excellence. We do this by delivering the most effective tools and workflow systems that enable the team to drive revenue at scale. The team is visible throughout the entire Partnerships and Ads organizations, and works in a highly collaborative and cross-functional environment.

The Role

The Marketing Operations Manager leads program management for Marketing Partnerships' creative project management tools, owning implementation and optimization so that our creative teams can operate and unlock insights at scale. This role drives discovery to identify pain points and workflow improvements, translates user needs into future-proofed systems, manages a prioritized roadmap, and owns communications. They will partner with global Creative teams, Product, and external vendors.

Key Responsibilities

Program Management of Creative Project Management Tools

• Own Program Management for creation and maintenance of Creative project management tools in Airtable (and other solutions)
• Lead the discovery phase to identify pain points, workflow adjustments, and scalable, future-proofed solutions
• Facilitate communications and drive alignment on Marketing Partnerships' requirements in roadmap, and execute against priorities
• Educate Marketing Partnerships' team on solutions and new features
• Identify risks and misalignment to projects and reduce the impact of potential risks by developing a plan to manage, eliminate, or limit setbacks
• Own meetings and communications with key stakeholders across the Marketing Partnerships Creative teams and ensure proper support is provided to users

Operations Management

• Provide low-lift Airtable (or other no-code, low-code) solutioning for team
• Build frameworks to enable user permissioning at scale
• Set the operational infrastructure to unlock key reporting and insights for Creative leadership
• Partner with cross-functional stakeholders on solution-building when necessary

User Experience & Feedback Management

• Collect, analyze, and prioritize feedback from Marketing Partnerships' Creative teams
• Translate user needs into actionable system improvements and feature requests
• Own & prioritize roadmap of proactive enhancements
• Communicate updates and resolutions back to Marketing Partnerships Creative stakeholders

The Ideal Candidate has...

• 6+ years of experience in a highly cross-functional Marketing Operations, Creative Strategy & Operations, or Creative Program Management role
• Fluency in Airtable and other no-code, low-code solutions
• Experience in program management creative workflows strongly preferred
• Ability to operate in ambiguous situations and think on your feet to solve challenges and problems
• Strong communication skills with a proven ability to socialize, explain, and "sell" new and complex strategies, practices, and workflows
• Experience in relationship building with global marketing teams
• Passionate about using AI to enhance workflows
• High tolerance for change, and the capacity to accomplish enormous amounts of work in a fast-paced, ever-changing environment
• Respect, understanding, and enthusiasm for the Netflix culture

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $220,000.00 - $352,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.