Live Operations Coordinator - Games

Live Operations Coordinator - Games

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Next Games, founded in 2013 and based in Helsinki, Finland, crafts cutting-edge, approachable games for a global audience inspired by popular Netflix shows and movies and our own fresh ideas. We combine the Finnish game development culture with Netflix's global entertainment culture, embracing the strengths of both and empowering our talented and diverse teams to do the best work of their careers.

The Role

As a Live Operations Coordinator, you will ensure the successful planning, execution, and monitoring of live game deployments, such as in-game live events, game configurations, updates, and experiments, for our studio's ambitious new game. You will collaborate with cross-functional teams to operate a dynamic and engaging live service that evolves through constant iteration, creating a compelling and delightful experience that keeps players coming back every day.

Essential Functions/Responsibilities

• Plan, configure, and deploy high-quality live events, content updates, fixes, messaging, and experiments according to the live-service calendar and design pillars, using our live ops tooling.
• Collaborate with artists, designers, producers, QA, localization teams, and other functions to ensure all dependencies for live activities are delivered on time and while meeting quality standards.
• Partner with Product Managers, Player Support, Community, and Analytics to plan and monitor the health and performance of the live service, respond to discovered live incidents, and provide the game team with key insights into the evolving player experience.
• Establish and maintain workflows and best practices for how we run live operations.
• Coordinate timely and high quality delivery of puzzle content from internal and external providers.
• Continuously evaluate the effectiveness of our live ops tools and processes, proposing improvements to support our post-launch roadmap.
• Act as a voice of feasibility for the live calendar, helping the team balance ambitious ideas with the practicalities of the schedule.
• Coordinate with the Quality Assurance team to ensure the accuracy and quality of all live activities.

Skills and Abilities

• You have a passion for games and a deep understanding of what makes them engaging.
• You have strong organizational and project management skills, and you can effectively manage multiple tasks and meet deadlines.
• You have a high level of attention to detail and a commitment to delivering high-quality, successful live events.
• You are a skilled problem-solver with a structured approach to identifying the root cause of an issue, creating a clear action plan, and driving it to a successful resolution.
• You have a bias for action and take the initiative to communicate proactively. You understand that getting things done requires reaching out to colleagues across the organization and in different time zones.
• You have strong written and verbal communication skills in English, our working language, allowing for clear cross-disciplinary collaboration.
• You are a collaborative team player, able to work effectively with other functions to reach common goals.
• You are proficient with spreadsheets (Microsoft Excel / Google Spreadsheets) and familiar with common project management tools (e.g., Jira, Notion).

Experience

• Proven track record of working on complex Live Operations in mobile or multiplatform games
• Experience in monitoring and evaluating player data and performance metrics to inform decisions.
• A strong understanding of best practices in running a live service and implementing live events, and experience with various live operations tools.

We aim high here at Next Games and will ask you to do the same. In exchange, you'll be part of a team that is great to work with, who is dedicated and passionate about what we do. Our guiding light in growing our team is that we don't look for a culture fit — we look for what each person brings to our collective skillset, culture and values to make them richer. Will you be the person to make us better?

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.