Data Analyst, Talent Service Delivery & Operations (FTC) - JD

Data Analyst, Talent Service Delivery & Operations

Amsterdam, Netherlands

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy.

This Data Analyst position is part of the Talent Service Delivery and Operations team based in Amsterdam. You'll be part of a dynamic team responsible for managing complex and escalated HR inquiries and cases, knowledge management, strategic projects, compliance initiatives, data analysis, and more. Your contributions will help drive the success of our HR services, ensuring that Netflix continues to deliver an exceptional experience for its employees. You will also partner closely with our Talent Analytics Operations Data and Reporting team.

You will collaborate with other analysts, data engineers, Talent Service Delivery leadership, and business stakeholders to provide analytical solutions that align with organizational strategy and support Talent objectives and business needs.

This will be a 12 month fixed term contract based in our Amsterdam office.

Responsibilities:

• Support the Talent Service Delivery Leadership team with talent metrics reporting and presentations (eg. quarterly business reviews, trend deep dives utilizing Zendesk and Airtable data)
• Work with Talent Service Delivery Leadership to refine the existing service delivery operational metrics to continue informing opportunities internally (within Service Delivery teams) and externally (with Talent functions, e.g., Benefits)
• Assist our Talent analytics team. This involves globally responding to, troubleshooting, and resolving tickets related to talent metrics and reporting
• Triage requests and decide when to use Workday reporting vs handing off to team members to determine other options. The ideal candidate will have a fundamental understanding of Workday HCM reporting, including calculated fields, prompts, and filters.
• Identify appropriate workday reports needed to service request, ensuring security and access strategy are followed
• Communicate user needs and product bugs to the Talent metrics, Airtable, and Zendesk product teams
• Resolve cases related to data and analysis of information regarding Zendesk

Qualifications:

• 3-5 years of experience with people analytics concepts and reporting
• Ability to work in a culture that values candor, transparency, and courage.
• Experience with Zendesk reports and dashboards.
• Proficiency in Workday HCM report writing to include composite, advance and matrix reporting and advanced calculated fields.
• Minimum of 3 years of experience in Workday reporting, Zendesk dashboards and reports (or equivalent CRM). Proficiency in numerical analysis, with a strong grasp of Google Sheets (or Excel)
• Demonstrated ability to handle highly confidential data with accuracy
• Ability to prioritize tasks, work independently, and provide timely resolutions
• High attention to detail, with the capability to thrive in a fast-paced environment
• Ability to train and create knowledge transfer documents and material with cross functional members
• Preferred Qualifications:
• Advanced Report Writer and Calculated Fields Workday Certifications

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.